Frequently asked questions and answers
■About the shipment of goods
Q Can I receive products outside of my home? Can I keep it local?
A If the total weight of the package is less than 50 kg, it is possible to send it at the nearest Sagawa Express office. You also need the name and phone number of the person who can pick up.
Q What is the name of the product?
A. The letters "doll" and other documents are included in the invoice and other documents.Not。 If you need to write it, we ask the sender to write on another item, such as "Display Supplies".
Q Can I track my luggage?
A We will give you the search site and tracking number of the transportation company after shipment, so you can track it yourself.
Q Do you want to be opened or stopped at customs?
A Please be assured that such a thing has never been done until now.
Q Do you receive something completely different?
A We will send you a picture of the actual product that was completed before shipping, so you can check it there. In the unlikely event that the manufacturer misunderstands and sends another one, we will ask you to recreate it again.
Q I heard that there is a trader who sends cheap defective goods.
A Love Doll is made to order, from height, head (face), skin color, eye color to underhair shape. It is impossible to find a doll of the defective product of exactly the same specification from the stock, and there is no merit to make it purposely. In our shop, we have you check whether the specification of the request in the physical photograph, and send it.
Q Do you leak your personal information?
A We will never leak the information under our personal information protection regulations. For example, if you have orderedPersonal information is not left on servers on the Internet.It is managed only on a separate computer.
■About the price
Q Isn't the price cheap for the regular product?
A In general, it is said that the gross margin of imported distributors should be at least 33 percent. Although there is a time to respond to the detailed specifications from the trouble correspondence and the customer, basically there is no inventory risk, and because it is only to take the order, we sell it at a price that added about 20% to 30% to the purchase price. In addition, the homepage is handmade and does not spend money. Please refer to the "Description and..." page for proof of genuine products.
■More about Dole
Q Is it possible to take a bath or shower?
A You can take a bath and shower at the water level up to the height of the shoulder. The connection between the head and the body is not waterproof, so please be careful not to enter the water from there. When you are doing independent processing, there is a bolt hole in the sole of the foot, but if you do not leave it for a long time, it seems to be all right.
Q Does your eyes move?
A WM Doll's eyeballs can be fixed by changing the eyes with their fingers. JY Doll doesn't seem to be able to move much.
Q Do you have finger joints?
A It is not a joint, but all fingers have a soft wire in front and can be fixed to a free shape.
Q How do I attach the head?
A Usually there is a screw hole in the head and body, and it is connected by a "locking screw". The locking screw usually sticks to the head, but if you tighten it too hard, it will remain on either side and it will be difficult to get out. There is also a plug type that can be stopted by one touch.
Q Do you smell strange?
A In the case of a doll with poor quality, it seems that the oil component of the material seeps out and smells, but many people say that the brand doll we sell uses high-quality TPE materials, so there was almost no smell. For some dolls, you can also send us a sample of the material.
Q Isn't it heavy?
A 20kg is for one tank containing kerosene. 30kg is for one bag of cement bag. If it is 30kg or more, it is not possible to lift it from the state where it is laid, but it is possible to wake it up if it is possible to hold it from the back. Even a man of 170cm tall was able to carry it to the second floor by stairs.
Q If the doll is cold in winter, is there a way to warm it?
A When you put your hand on it, soak the towel in hot water at a hot temperature, squeeze it tightly, and keep it close to the surface of the doll to warm up to some extent. A small electric blanket may be in close contact (it is enough to remove coldness).
Q Is there anything I can store so that people can't see it?
A One of the things you can easily get is a snowboarding bag. If it is a large capacity, a doll of 160 cm or more will also be included (but if the bust is too large, the zipper may not close). I think that it is easy to move if it is with casters.
In addition, we sell a storage case dedicated to dolls as a related product.
Q I want to keep the body suspended, what size should I choose for the hook?
A Manufacturer will ship a special hook for free. Please write it when you place your order.
Q. I don't have a storage space at home.
A It costs a little money, but there is a way to rent and store a trunk room or rental box. If it is small, it seems to be able to borrow it for about 3,000 yen per month.
■About the breakdown and disposal
Q I'd like to have my product repaired.
A If it is a small crack, it is possible to repair it by yourself with the adhesive only for TPE sold in our shop. In the case of further damage, please understand that it does not correspond.
Q How do I dispose of products that I no longer need?
A There is a company that will pay you to buy it (which will be your earnings) depending on your situation, so I'll introduce you first (e.g. https://lovedoll-1.com/, https://dreamdoll.jp/, etc.). You can also sell it on the auction site. If you are at a loss for disposal by all means, only those who order a new doll in our shop, we will take it will be a burden on the postage.
If you have any questions or questions that are not written on this page, please feel free to contact us from the inquiry box.