From order to delivery
[Payment method]
■Payment methods can be made by bank transfer or by credit card for Shopify Payments in conjunction with this site.
■Products, the combination of the head and the body, eyes, skin and nail color, so you specify the presence or absence of self-supporting processing, so because it will be made to order, paymentIn principle, please understand that you will be in advance.
■Shopify Paymentcredit card payments (VISA, MASTER, AMEX) are for lump sum only, butBefore you place your orderBy setting it to "Ribo Payment", you can pay in a substantially installment (but the interest rate will be charged).If necessary, please complete the procedure at the card company before placing your order.
[Completion of order]
■Your order will be completed by sending an email and completing your payment.
■As a general rule, we do not accept changes or cancellations of doll specifications or customizations after placing an order.
[Completion, correction, and shipment instruction of the doll]
■When the doll is completed, we will send you a picture of the completed photo, so please check it. If you need to fix it, make the fix you want. We will ship after receiving the reply of the shipment OK from the customer. You will receive it within about a week.
■The first time is free of charge, and after the second time, it will be 3,000 yen once. (If it is too different from the photo, we will instruct you to correct it first.) )
[Delivery date and delivery]
■The delivery date is as follows.
1Order (payment) confirmed - Completion and photo delivery (TPE doll 7-12 days, Silicon Doll 25-40 days)
2Customer's understanding - Shipping - Home (5-7 days)
■Delivery is delivered directly to the customer from the Chinese manufacturer.
■After the product has been shipped from the manufacturer, we will inform the person who wishes the search page and the tracking number of the transportation company (you can know the domestic transportation company and the postscript number after the package arrives in Japan).
■The customs procedure is done by a domestic professional company designated by the shipping company, so you do not need to do anything.
■If your luggage is 50 kg or less, you can also pick up at the "Sales Office Fastening" of Sagawa Express (no additional charge). Please fill in the name, address and zip code of the nearest sales office when you place your order in the remarks column. In that case, it may not be possible to specify Sagawa depending on the manufacturer, so in that case, it will be stopped from the sales office of another shipping company.
■Since 50kg or more is treated as "Tonami Transport", etc., it is not possible to stop the sales office. It's a way to track your package and contact your sales office.
■If you have a heavy doll, it's hard to carry it alone, so we recommend delivery to your home.
■For delivery date and time specification, for transportation from overseas,I can't do it from here。 If you wish, pleaseGive me your tracking number.So,You are on your ownKeep track of the status of your package and let us know when you arrive at your local delivery office.
■If your package is over 50 kg, it will not be possible to deliver on Sunday due to the carrier's relationship. Please check if you wish.
■We can also send overseas assignments, overseas residents, and overseas. Please contact us for shipping costs.
■You may be charged customs duties and import consumption tax (about 4-5000 yen) when you receive your luggage.Please prepare in advance. You may be charged as a cash on delivery.Customs, not shippingIt will be.
[Bundled products, etc.]
■The doll is included with wigs (usually two), underwear, USB sticks for local heating, cleaning pumps, combs, gloves, regular warranty cards, etc. (Some items may not be available depending on the manufacturer, so please contact us if necessary.) )
[Refunds and returns]
■In the following cases, we will only accept re-create or refund unused items.
(1) I received a completely different product from the pre-shipment photo.
(2) The product was clearly damaged.
(3) I received something different from the specification specified in the customization.
In the above case, the
Please note that the height of the doll and the three sizes, etc., will not be different due to the measurement point and measurement method at the manufacturer.
Because the makeup of the face of the doll is handmade one by one,It won't be exactly the same as the product photo.。 Especially if you want the same face, please contact our shop before orderingRequest a live photo to be sent, confirm ed.If you want to